Refund Policy

Effective Date: September 14, 2026

Last Updated: September 14, 2026

This Refund Policy explains the rules applicable to payments, subscriptions, advertising balances, digital services, and refund requests made through the iPorosh website and mobile applications.

iPorosh is operated by Porosh Network Limited (“iPorosh,” “we,” “us,” or “our”). By purchasing or using a paid service, you agree to this Refund Policy, our Terms and Conditions, and other applicable policies.

1. General Refund Principles

As iPorosh primarily provides digital services, completed and consumed digital services are generally non-refundable. However, we may approve a full or partial refund where:

 
• A duplicate payment was made for the same transaction;

 
• Payment was completed but the purchased service was not provided;

 
• An incorrect amount was charged because of a technical error;

 
• A paid advertising campaign was rejected before any advertising budget was spent;

 
• An unauthorized transaction is reported and verified;

 
• A refund is required under the applicable laws of Bangladesh;

 
• We determine that a refund is fair and appropriate under the circumstances.

Submitting a refund request does not guarantee approval. Each request may be reviewed based on payment records, service usage, account activity, advertising activity, technical logs, and applicable law.

2. Subscription Payments

Paid subscriptions may provide access to premium features for a specified billing period. Unless otherwise stated during purchase, subscriptions may renew automatically until cancelled.

 
• You may cancel a subscription at any time before the next renewal date.

 
• Cancellation normally prevents future renewal charges.

 
• You may continue using the paid service until the end of the current billing period.

 
• Cancellation does not automatically create a refund for the current or previous billing period.

 
• A used or partially used subscription period is generally non-refundable.

A refund may be considered when a technical problem caused by iPorosh prevented substantial use of the paid service and we were unable to resolve the problem within a reasonable period.

Failure to use a subscription, forgetting to cancel, changing your mind, or no longer needing the service does not automatically qualify for a refund.

3. Advertising Payments and Campaign Budgets

Advertisers may add funds or pay to create advertising campaigns on iPorosh. Advertising charges may be calculated using impressions, views, clicks, duration, campaign budget, or another measurement displayed when the campaign is created.

3.1 Used Advertising Budget

Advertising funds already spent on valid impressions, views, clicks, or other delivered advertising activity are non-refundable.

A difference between expected and actual views, clicks, conversions, sales, audience response, or business results does not qualify for a refund. iPorosh does not guarantee any specific campaign performance or commercial result.

3.2 Unused Advertising Balance

An advertiser may request a refund of an eligible unused cash-funded advertising balance, subject to:

 
• Verification of the advertiser’s identity and payment ownership;

 
• Review of campaign and account activity;

 
• Deduction of any amount already spent;

 
• Deduction of applicable payment-processing, bank, tax, or transfer charges where legally permitted;

 
• Return of funds through the original payment method where reasonably possible;

 
• Completion of fraud, chargeback, and invalid-traffic checks.

Promotional credits, bonuses, coupons, complimentary balances, reward balances, and other non-cash credits have no cash value and are not refundable or withdrawable.

3.3 Rejected or Suspended Advertisements

If an advertisement is rejected before delivery begins, the unused campaign amount may be returned to the advertiser’s iPorosh advertising balance or refunded to the original payment method where appropriate.

If an advertisement is suspended after delivery begins, charges for advertising already delivered will not be refunded. The remaining eligible unused amount may be returned to the advertising balance after review.

No refund may be provided where a campaign or account is restricted because of fraud, illegal products, misleading claims, copyright infringement, invalid traffic, payment abuse, or another serious policy violation.

4. Video and Creator Services

Fees paid for completed digital services—such as promoted content, video processing, storage, live-streaming usage, creator tools, account upgrades, or other consumed services—are generally non-refundable.

If a purchased service was not delivered because of a verified iPorosh technical failure, we may provide one of the following:

 
• Restoration or re-delivery of the service;

 
• Replacement service or account credit;

 
• Extension of the applicable service period;

 
• A full or partial refund.

5. Creator Earnings and Withdrawals

Creator earnings and withdrawal requests are not customer purchases and therefore are not normally treated as refunds.

Creator earnings may be adjusted, withheld, reversed, or cancelled where they are connected with:

 
• Invalid or artificial views and clicks;

 
• Bots, click farms, proxy or VPN manipulation;

 
• Self-clicking or coordinated advertising activity;

 
• Copyright-infringing or prohibited content;

 
• Refunded or disputed advertiser payments;

 
• Technical calculation errors;

 
• Fraud, abuse, or violation of Platform policies.

Once a valid creator withdrawal has been successfully paid to the creator’s verified payment account, it generally cannot be reversed at the creator’s request.

6. Duplicate Payments

If the same transaction is charged more than once because of a technical or payment-processing error, please contact us with:

 
• Your registered name and account information;

 
• Transaction ID or payment reference;

 
• Date and amount of each payment;

 
• Payment method;

 
• A receipt, bank statement, or screenshot showing the duplicate charges.

After verification, the duplicate amount may be refunded through the original payment method.

7. Unauthorized Payments

If you believe a payment was made without your authorization, contact us and your bank or payment provider immediately.

We may temporarily restrict the relevant account, wallet, advertisement, or purchased service while investigating an unauthorized-payment report.

A refund may be refused if our review indicates that:

 
• The payment was authorized by the account holder;

 
• The payment was made by a person who had authorized access to the account or payment method;

 
• The purchased service was intentionally used or transferred;

 
• The report is false, misleading, or fraudulent;

 
• The user failed to protect passwords, verification codes, or payment credentials.

Nothing in this section limits any mandatory rights available through applicable law or the relevant payment provider.

8. Google Play Purchases

Payments made through Google Play are processed by Google and may be subject to Google Play’s billing, cancellation, and refund policies.

Where Google controls the payment and refund process, you must submit the refund request directly through Google Play:

Request a Google Play Refund

iPorosh cannot guarantee or independently issue a refund for a transaction controlled exclusively by Google Play.

9. Apple App Store Purchases

Payments made through Apple’s App Store are processed and controlled by Apple and are subject to Apple’s applicable refund policies.

To request a refund for an Apple App Store purchase, visit:

Request a Refund From Apple

iPorosh cannot guarantee or independently issue a refund for a transaction controlled exclusively by Apple.

10. Third-Party Services

Some services may be provided or processed through third-party companies, including payment gateways, banks, mobile financial service providers, Google, Apple, Agora, cloud-storage providers, and advertising networks.

Refund eligibility and processing may also be affected by the terms and technical limitations of the applicable third-party provider.

11. Non-Refundable Payments

Unless required by applicable law, refunds will normally not be provided for:

 
• Completed or consumed digital services;

 
• Used subscription periods;

 
• Advertising impressions, views, clicks, or services already delivered;

 
• Promotional credits, bonuses, coupons, gifts, or reward balances;

 
• Failure to cancel an automatically renewing subscription before renewal;

 
• A change of mind after the service has been activated or used;

 
• Dissatisfaction with advertising performance where the advertising service was delivered correctly;

 
• Accounts restricted for fraud, abuse, copyright infringement, or policy violations;

 
• Incorrect information or instructions provided by the user;

 
• Temporary interruptions reasonably required for maintenance or security;

 
• Payments made outside official iPorosh payment channels;

 
• Payments made to an unauthorized agent, individual, or third party.

12. How to Request a Refund

To request a refund for a payment processed directly by iPorosh, email:

Email:
fansporosh@gmail.com

Email subject: Refund Request

Your request should include:

 
• Your full name;

 
• Your registered email address or mobile number;

 
• Your iPorosh username or account ID;

 
• Transaction ID and payment date;

 
• Payment amount and payment method;

 
• The service, subscription, or advertisement purchased;

 
• A clear explanation of the reason for requesting a refund;

 
• Payment receipt or supporting screenshots;

 
• Any other information reasonably requested for verification.

Never provide your password, one-time password, PIN, full card number, or account-security code by email.

13. Refund Request Period

A refund request should normally be submitted within 7 calendar days of the relevant payment or service failure.

Unauthorized transactions should be reported immediately after discovery. A delay in reporting may affect our ability to investigate the transaction.

A request submitted after the normal request period may still be considered where required by applicable law or where exceptional circumstances can be verified.

14. Review and Processing Time

We normally aim to review a complete refund request within 7 to 15 business days. Complex fraud, advertising, copyright, payment, or technical investigations may require additional time.

If approved, a refund will normally be returned through the original payment method. The time required for the amount to appear may depend on the relevant bank, card issuer, app store, mobile financial service, or payment processor.

Payment-processing fees, bank charges, taxes, currency-conversion differences, or third-party charges may be deducted where permitted by law and where they cannot be recovered from the payment provider.

15. Chargebacks and Payment Disputes

We encourage users to contact iPorosh before initiating a bank, card, or payment-provider chargeback so that we have an opportunity to investigate and resolve the issue.

Submitting a false or fraudulent chargeback may result in account suspension, cancellation of services, recovery of associated costs, or other action permitted by law.

We may provide transaction, account, service-usage, IP-address, device, and communication records to the relevant payment provider for the purpose of responding to a payment dispute.

16. Refund Abuse

We may restrict or refuse refund requests where we reasonably identify:

 
• Repeated purchasing and refunding intended to obtain free services;

 
• False claims or altered payment documents;

 
• Multiple accounts used to avoid refund restrictions;

 
• Chargeback fraud or unauthorized-payment abuse;

 
• Money laundering or suspicious financial activity;

 
• Violation of iPorosh policies or applicable law.

17. Service Credits

Where appropriate, we may offer an account credit, replacement service, campaign balance, or service-period extension instead of a cash refund.

Any proposed alternative will be communicated to the user. Where applicable law requires a monetary refund, a service credit will not replace that mandatory right without the user’s valid agreement.

18. Currency and Exchange Rates

Refunds are normally issued in the original transaction currency. We are not responsible for differences caused by currency-exchange rates, international transaction charges, or fees imposed by banks and payment providers.

19. Legal Rights

This Refund Policy is governed by the applicable laws of the People’s Republic of Bangladesh, including applicable consumer-protection and digital-commerce requirements.

Nothing in this Refund Policy removes or restricts any refund, remedy, or consumer right that cannot legally be excluded.

20. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our services, payment methods, app-store requirements, business practices, or applicable law.

The revised Policy will be published with an updated “Last Updated” date. The Policy in effect at the time of the relevant transaction will generally apply, subject to mandatory legal requirements.

21. Contact Information

For refund, payment, billing, or subscription questions, contact:

Porosh Network Limited

Platform: iPorosh

Address: Elite House, Lift-9, Metro Rail Gate, Motijheel, Dhaka, Bangladesh

Email: fansporosh@gmail.com

Website: https://iporosh.com